Frequently Asked Questions

Find answers to the most common questions about shopping with us. If you cannot find what you are looking for, please contact our support team.

Ordering

Q: How do I place an order?

A: Simply browse our products, add items to your cart, and proceed to checkout. Fill in your delivery details, choose a payment method, and confirm your order.

Q: Can I modify my order after placing it?

A: You can modify or cancel your order within 1 hour of placement. After that, please contact our support team for assistance.

Q: Do I need an account to place an order?

A: No, you can place an order as a guest. However, creating an account allows you to track orders and enjoy a faster checkout experience.

Payment

Q: What payment methods do you accept?

A: We accept bKash, Nagad, Rocket, Visa, Mastercard, and Cash on Delivery (COD).

Q: Is Cash on Delivery (COD) available?

A: Yes, COD is available for orders within Bangladesh. COD charges may apply.

Q: Are my online payments secure?

A: Yes, all online transactions are processed through secure, encrypted payment gateways. We do not store your card or banking details.

Shipping & Delivery

Q: How long does delivery take?

A: Inside Dhaka: 1-2 business days. Outside Dhaka: 3-5 business days. Remote areas may take 5-7 business days.

Q: How much is the shipping charge?

A: Shipping charges vary by location and order weight. Inside Dhaka: ৳60-120. Outside Dhaka: ৳100-200. Free shipping may be available on select orders.

Q: Can I track my order?

A: Yes, once your order is dispatched, you will receive a tracking number via SMS and email.

Returns & Refunds

Q: Can I return a product?

A: Yes, you can request a return within 7 days of delivery if the product is damaged, defective, or incorrect.

Q: How long does a refund take?

A: Refunds are processed within 7-10 business days after we receive and inspect the returned item.

Q: Can I get a refund to my mobile wallet?

A: Yes, refunds can be issued to bKash, Nagad, or via bank transfer.

Account & Privacy

Q: How do I create an account?

A: Click on the "Sign Up" button and fill in your details. You can also register during checkout.

Q: How is my personal data protected?

A: We take your privacy seriously. Please refer to our Privacy Policy for detailed information on how we protect your data.

If you have more questions, feel free to contact our support team.