Cancellation Policy

We understand that sometimes you may need to cancel an order. Please review our cancellation policy below to understand your options.

1. Order Cancellation by Customer

You may cancel your order free of charge if it has not yet been processed or dispatched. To cancel, please contact our customer service team as soon as possible with your order number.

2. Timeframe for Cancellation

3. Cancellation by Us

We reserve the right to cancel an order if:

If we cancel your order, you will receive a full refund to your original payment method.

4. Pre-Orders and Backorders

For pre-ordered items, cancellation is allowed up to 48 hours before the estimated shipping date. After that, the order will be processed for dispatch.

5. Custom Orders

Customised or personalised orders cannot be cancelled once production has begun. Please review your specifications carefully before confirming such orders.

6. Refund After Cancellation

Refunds for cancelled orders will be processed within 5-7 business days via the original payment method or as store credit, based on your preference.

To cancel an order, please reach out to our customer support team immediately.